Sona101 Club's Privacy Policy

Contact & Enforcement

Sona101 Club (referred to as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We believe that every member's privacy is a fundamental right — not simply a legal obligation.

This privacy policy covers our website sona101club.org and applies to all users of related applications. When you register on our platform, play games, or use any of our services, the terms of this policy apply automatically.

Sona101 Club's privacy policy is built to meet international data protection standards. We ensure that every piece of your personal information is fully protected and never accessible to any unauthorized individual or organization.

What Information We Collect

Sona101 Club collects only what is necessary. Below is a breakdown of the data we collect across different categories:

What we do not collect:

• Full bank account numbers or card numbers (only the last four digits are stored)
• Your social media passwords or login credentials
• Health or Biometric Data
• Personal information of your family members

Why We Collect Information

Sona101 Club does not collect data without a reason. Every piece of information has a specific and legitimate purpose:

• Account creation and management: To verify your identity and ensure secure access to your account.
• Payment Processing: To process deposits and withdrawals successfully and to prevent fraud.
• Legal compliance: To meet regulatory requirements, including KYC and AML (Anti-Money Laundering) verification.
• Service Improvement: To personalize your gaming experience and improve platform performance.
• Security Verification: To detect fraud, hacking, or any unlawful activity.
• Customer Support: To give our support team what they need to resolve your issues quickly.
• Promotional Communications: To send you bonuses, offers, and important updates, with your consent.

How We Collect Information

Sona101 Club collects information through several methods. Details on each are provided below:

Direct Collection

When you fill in a registration form, make a deposit, contact support, or take part in a survey, you are providing information directly. This is entirely voluntary, though some details are required to use our services.

Automatic Collection

Certain information is collected automatically when you visit our platform — such as your IP address, browser type, time spent on the platform, and pages visited. This data is used to improve platform security and performance.

From Third Parties

In some cases, we receive information from payment gateways or identity verification services — such as whether a transaction was successful or an ID document is valid. This data is used solely for verification purposes.

Data Sharing Policy

Sona101 Club never sells your data. However, there are certain circumstances where limited information may need to be shared:

• Payment Processors: Financial information is shared with bKash, Nagad, Rocket, or your bank only as needed to complete transactions. These institutions operate under their own privacy policies.
• Technology Partners: Cloud hosting, cybersecurity, and analytics service providers may access limited data under specific contractual agreements.
• Legal obligations: Information may be disclosed in response to a court order, law enforcement request, or regulatory directive.
• Business Transfer: Data may be transferred in the event of a business merger or acquisition — however, you will be notified in advance.

Data Security Measures

Sona101 Club has implemented industry-leading technical and organizational measures to protect your data:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
• Database Encryption: Stored data is kept in encrypted form, so even if someone gains server access, the data cannot be read.
• Two-Factor Authentication (2FA): An added verification step when logging into your account.
• Regular Security Audits: Third-party security experts regularly audit our systems to identify and address vulnerabilities.
• Access controls: Only authorized personnel have access to specific data — and even that access is logged.
• 24/7 Monitoring: Our security team works around the clock to detect any unusual activity.

While we maintain the highest security standards, no digital system is entirely risk-free. It is therefore essential that you keep your password strong and never share it with anyone.

Cookie Policy

Sona101 Club's website uses cookies — small text files stored in your browser that help the platform run more efficiently.

Types of cookies we use:

• Essential cookies: Essential for maintaining login sessions and ensuring platform security. Without these, the platform cannot function properly.
• Functional Cookies: Used to remember your preferences such as language, theme, or settings.
• Analytics Cookies: To understand which sections of the platform are used most — fully anonymised.

You can disable cookies through your browser settings, though doing so may affect certain features on the platform.

Data Retention Period

Sona101 Club does not retain data longer than necessary. Retention periods for different types of information are as follows:

Once the retention period expires, your data is securely deleted or fully anonymised so that you can no longer be identified.

Your rights

As a member of Sona101 Club, you have the following rights over your personal data:

Minor protection

Sona101 Club strictly prohibits registration and participation by anyone under 18. We do not knowingly collect personal data from minors.

Age is verified at registration, and KYC documents are requested in cases of suspicion. If a minor is found to have created an account using false information, the account is immediately suspended and all collected data is permanently deleted.

If you believe a minor has registered an account on our platform, please notify our support team immediately.

Contact & Updates

For any questions, complaints, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Click the support button at the bottom right corner of the platform
• Support Hours: 24 hours, 7 days a week

Policy Updates

Sona101 Club may update this privacy policy from time to time. For significant changes, we will:

• We will send a notification to your registered email address
• We will display a clear notice on the platform
• We will display the update date at the top of the page

Continued use of the platform after any changes will be considered acceptance of the updated policy.